Shipping Policy

We aim to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders:

 

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.

Please note that processing time may vary during peak seasons or holidays.

2. Shipping Methods and Rates:

  • We offer various shipping options to accommodate your needs, including standard, expedited, and express shipping.
  • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.
  • You can view the shipping rates during the checkout process before making your payment.

3. Estimated Delivery Time:

  • Delivery times depend on the shipping method selected and your location. Standard delivery time is up to 7 working days.
  • Estimated delivery times are provided during the checkout process for each shipping option.
  • Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

4. Tracking Your Order:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

5. International Shipping:

  • We do not offer international shipping at the moment.
  • International shipping rates and delivery times vary depending on the destination.
  • Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient.

6. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory reasons.
  • We do not ship to P.O. boxes or military addresses.

7. Shipping Damage or Lost Packages:

  • In the rare event that your order arrives damaged or if it is lost in transit, please contact our customer support team immediately.

We will work with the carrier to resolve the issue and ensure that you receive a replacement or a refund, depending on the circumstances.

8. Change of Shipping Address:

  • If you need to change the shipping address for an order that has not yet been shipped, please contact us as soon as possible.
  • Once an order has been shipped, we are unable to change the shipping address.

9. Order Cancellation:

  • If you need to cancel your order, please contact us within 24 hours of placing your order.
  • Once an order has been processed and shipped, it cannot be canceled.

10. Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer support team.
  • You can reach us via email at customer-support@estalmia.com.

By placing an order with us, you agree to comply with our shipping policy outlined above. We appreciate your understanding and cooperation. If you require any further assistance, please feel free to reach out to us.

Thank you for shopping with us!

Estalmia | A Purpose Driven Company

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